FAQ - Frequently Asked Questions

Subscriptions

Q: What are the benefits of buying a subscription?
A: Subscribers can access all features of the site anytime without limitations during the subscription period. They are able to download their files, save their settings and they are not shown ads and popups inviting to subscribe.

Q: I paid for the subscription and haven't received a license code.
A: Once you go through the online payment process you should be redirected back to our site displaying your unique subscription link. This is why we ask you not to hit back or refresh the page during the checkout process.
We send you the login link to the email address you specified at the checkout.
Please contact us, specifying your transaction ID if you haven't received your code and we'll recover it for you.

Q: I need an invoice for my subscription.
A: Please request an invoice here or access your subscription, click the "License Information" icon in the header and click the "Invoice" link.

Q: I don't have a PayPal account. How can I pay for the subscription?
A: PayPal (PayPal.me/ruwix) is our primary payment processor. It's recommended to use the online checkout because it gives you instant access to your membership.
Bank transfers come through slower and they need manual license code generation. Please contact us if you're transfering to our bank account and we'll send you a license manually.
SC Ruwix Services SRL
Swift code: BTRLRO22
IBAN code: RO10BTRLEURCRT0386242101
Bank: BANCA TRANSILVANIA S.A.

Q: Can I share my subscription URL with my friends?
A: According to our Terms and Conditions every regular license URL can be used from 3 different computers/platforms in the span of one week unless otherwise stated. Sharing your subscription will allow others access to your saved documents. We will suspend a license in case of misuse.

Q: I've lost my license code, how can I recover it?
A: We want to make the HTML editor easily accessible so we don't use registration and login on the website. To recover your lost license code please forward us your PayPal payment confirmation. We will do this for free but fees may apply for the second time.

How to...

Q: How can I add images to the document?
A: In order to display pictures on the web the image files need to be uploaded to a web server and added to the HTML document with an <img> tag. Currently you can't upload images to our server so upload the files to your own server or use a thrid party host like PostImage.io or ImgSafe.org

Q: How to save the edited document to my computer?
A: Subscribers can download their documents in any format. Look for the download icon in the header. You can also create a .html or .txt file on your computer, open it with Notepad (or any other text editor), copy-paste the HTML code from the online editor and save the file. Don't forget to add a <head> and <body> section to make it a valid HTML document.

Q: How to edit/publish the articles on my website?
A: If your website is using a CMS (Content Management System) then you have to log in as admin/publisher to be able to post or edit articles. The process varies for every CMS, follow the link to see how to write posts in WordPress.
You can also save the content as an .html file and upload it to your web server.
Please contact your webmaster if you have difficulties publishing the articles.

Q: How does the Save work?
A: This feature is available for our subscribers only. Once you hit the save icon your document and all your current settings are saved to our cloud server. You can later load these from any other device using the same subscription code. The Save feature is disabled for shared and educational licenses, otherwise the users could access each others saved documents.

Q: I converted tables to div elements. Why don't they render like tables?
A: The structured DIV block elements by themselves won't look like a table once converted. You need to apply a CSS code for this. Please find the sample stylesheets here: Convert HTML tables and lists to DIV.

Q: I can't work with large files
A: We didn't set a limit allowing you to process large articles but these might freeze your browser depending on your device's performance. The character counter turns red when the size of the source code reaches a critical limit.

Technical

Q: Can I use the HTMLG code on my own site? Is there an api?
A: Not yet, but we're planning to publish a free script.

Q: It keeps removing the <head> section.
A: This editor is meant to compose the contents of the <body> section. Please don't paste head elements and the wrapping <body> and <html> tags.

Q: The editor has bugs or features that I don't like.
A: Being an online editor HTMLG has many limitations and it might even work differently in various web browsers and browser versions. Moreover it's using third party plugins that we can't control.
Known issues we can't fix:
  • Highlight the current cursor position and the selected text in both the source and visual editors.
  • The page or the editors jump/scroll to the top and down without the user's intention.
  • Editing extremely long documents might freeze the browser.

Q: Is there an offline editor?
A: There's no offline version but the program needs internet connection only when you load the page. After that you can disconnect because all operations (except the cloud Save and Open) are executed on the client side.

Q: I'd like to upload this editor to my own website or intranet.
A: This is currently not possible.

Q: I would like to find out more about the operation of the WYSIWYG editor.
A: HTMLG is using Tinymce. You can find the documentation here.

Q: Am I the copyright holder of the documents I edit?
A: You are free to edit any document and you will be the the owner of the generated code, even after the license period expires.

Q: It keeps replacing the <br> tags with <br />
A: The editor is closing the singleton tag to make it XHTML compatible.


Ask a question

Please contact us if you didn't find the answer to your question.