FAQ

Frequently Asked Questions

Q: I payed for the subscription and haven't received a license code.
A: Once you go through the online payment process you should be redirected to our site displaying your unique subscription code. Please make sure you don't hit back or refresh during the checkout process.
We don't send the subscription codes in email, only display it once, at the end of the checkout process so make sure you save it.
Please contact us, specifying your transaction ID if you haven't received your code and we'll recover it for you.

Q: How can I add images to the document?
A: In order to display images on the web the files need to be uploaded to a web server and added to the document with an <img> tag. Currently you can't upload images to our server so upload the files to your own server or use a thrid party host like PostImage.io or ImgSafe.org

Q: How to save the edited document to my computer?
A: Create a .html or .txt file on your computer, open it with Notepad (or any other text editor), copy-paste the HTML code from the online editor and save the file.

Q: How to publish the article on my website?
A: If your website is using a CMS (Content Management System) then you have to log in as admin/publisher to be able to post or edit articles. The process varies for every CMS, follow the link to see how to write posts in WordPress.
You can also save the content in an .html file and upload it to a web server.
Please contact your webmaster if you have difficulties publishing the articles.

Q: How does the Save work?
A: This feature is available for the users with a subscription. Once you hit the save icon your document and all current settings are saved to our cloud server. You can later load these from any other device using the same subscription code.

Q: Is there an offline editor?
A: There's no offline version but the program needs internet connection only when you load the page. After that you can disconnect because all operations (except Save and Load) are executed on the client side.

Q: I've lost my license code, how can I recover it?
A: We want to make the HTML editor easily accessible so we don't use registration and login on the website. This also means that we don't have a database where we keep track of all our users. Please send us your PayPal payment confirmation email and we will recover your code.

Q: Can I share my subscription URL with my friends?
A: According to our Terms and Conditions every regular license URL can be used from 3 different platforms in the span of one week. Office and Special licenses can be used from more. You can share your URL as long as you don't exceed your limit. We will suspend the license in case of a misuse.

Q: I converted tables to div elements. Why don't they render like tables?
A: The structured DIV block elements by themselves won't look like a table once converted. You need to apply a CSS code for this. Please find the sample stylesheets here: Convert HTML tables and lists to DIV.

Q: What are the benefits of buying a subscription license?
A: Premium members are able to save and restore their settings, and they are not shown ads.

Q: I can't work with large files
A: We didn't set a limit allowing you to process large articles but these might freeze your browser depending on your computer performance. The source length indicator turns red when the size of the source code reaches the critical limit.

Q: Can I use the HTML G code on my own site? Is there an api?
A: Not yet, but we're planning to publish a free script.

Q: I'd like to upload this editor to my own website or intranet.
A: This is currently not possible.


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